KOA HQ – Privacy Policy

Your privacy is important to us. KOA HQ is committed to treating your personal information with respect, care and integrity. This policy explains how we collect, use, protect and store your information.

1. Collection of Personal Information

Before or at the time we collect personal information, we will clearly explain why it is being gathered and how it supports your membership, safety, or experience at KOA HQ.

Information may include:

  • Name, contact details and date of birth

  • Health information relevant to exercise or safety

  • Emergency contacts

  • Communications preferences

All information is collected fairly, lawfully and with your knowledge or consent where appropriate.

2. Use of Information

We use your information only for the purposes communicated to you, or for closely related purposes that help us deliver KOA HQ services. This includes:

  • Managing memberships, bookings and class attendance

  • Ensuring safety during training sessions

  • Communicating important updates, promotions, or offers (if you have opted in)

We will not use your information for any other purpose without your consent, unless required by law.

3. Storage and Protection

Personal information is kept only as long as it is needed to fulfil the reasons it was collected or to meet legal or safety obligations.

Your information is protected with reasonable safeguards to prevent loss, theft, unauthorised access, disclosure, copying, or modification. Only KOA HQ staff who need to use your information to support your experience have access.

4. Accuracy and Access

We aim to keep your information accurate, relevant, and up to date. You may request access to your personal information or ask for corrections at any time by contacting us at info@koahq.co.nz.

5. Sharing and Third Parties

KOA HQ does not share your personal information with affiliates or third parties, except:

  • With trusted service providers who support KOA HQ operations (e.g., payment systems, IT services)

  • When required by law

6. Messaging and Communications

By opting in, you may receive SMS or email messages from KOA HQ about classes, promotions, or events. You can unsubscribe anytime:

  • SMS: reply STOP

  • Email: click “unsubscribe”

Message and data rates may apply. Message frequency varies.

7. Whānau Respect & Confidentiality

At KOA HQ, your information is treated with the same respect we show our whānau. We are committed to protecting your confidentiality and maintaining your trust as part of our kaupapa of culture, connection, and strength.